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RETURN POLICY:
Article I: No returns/refunds on Natural Products, including but not limited to; herbs, teas, woods, pine-cones, extracts, resins, gums, natural oils, butters, raw soaps, natural sources (ex. Lanolin), etc. Due to the nature of these items, we cannot guarantee another customer that they are still pure and/or unadulterated once they have been shipped outside of our facilities and received by a different customer. We maintain this policy for the safety of our customers and to maintain high quality standards.
Article II: No returns/refunds on Oil Products/ Fragrance Oils, including but not limited to; Essential Oils & Extracts, Exotic/Imported Oils & Attars, Perfume Oils, Body Oils, Burning Oils, etc. Due to the nature of these items, we cannot guarantee another customer that they are still pure and/or unadulterated once they have been shipped outside of our facilities and received by a different customer. We maintain this policy for the safety of our customers and to maintain high quality standards.
Article III: No returns on Damaged Items. Customer has the option to purchase proper insurance for packages via the shipping company of their choice at time of checkout. If items are received damaged customer is advised to follow claims procedures of that shipping company in order to seek reimbursement for items received damaged. Items for which insurance is not purchased cannot be reimbursed unless otherwise stated by the shipping company at the responsibility of the shipping company. Al N’dee Al Apache Imports and it’s affiliates are not financially responsible for items shipped out once they arrive in the shipping company’s facility. (i.e. Fed Ex, USPS, UPS, etc.) We take all of the necessary precautions in carefully packing and transporting packages to shipping company’s facilities to insure safe arrival as well as purchasing tracking information, and unfortunately, the items are out of our control after that point. We maintain this policy to make it as easy as possible for customers to be reimbursed for items damaged or lost in shipping, at minimal expense (as most shipping company’s insurance is usually no more than a few dollars for items up to hundred’s of dollars in value). While this occurrence is rare (damaged packages or items lost in transit), it is for the safety of the customer that we maintain this policy.
Article IV: In the event that, as a courtesy, we agree to exchange or refund an item/s for reasons that are outside of our policies (Please refer to RETURN POLICY, Article V-b) (ex. Customer orders a blue glass oil burner and would like one of a darker blue hue, and we have it in stock.) Then all additional shipping, handling and processing fees incurred for aforementioned item/s are the responsibility of the customer and these costs must be paid by customer prior to refund, return or replacement of aforementioned items, unless otherwise arranged and agreed by our company. (Ex. As with example mentioned above, customer is responsible for shipping costs to return this item to our facility and ship out a new one, unless otherwise arranged and agreed by our company.)
Article V-a: Customer agrees that items that are out of stock will be replaced with like or similar items of equal or greater value. (Ex. Oil Burner with blue crystals is ordered, but is out of stock, and is replaced with Oil Burner with green crystals.) Items used for replacement are at the discretion of the packing department unless otherwise specified by customer at time of ordering, (Ex. By indicating “No Replacements” or “Please replace with item #000 of equal value, otherwise no replacements.” etc.) We maintain this policy to prevent unnecessary delays in packing and shipping time (ex. By having to wait for items to come in on shipment, when out of stock.)
Article V-b: We do not accept returns for items shipped as replacements or otherwise due to dissatisfaction in style, color, etc. for reasons stated in RETURN POLICY Article V-a, SATISFACTION POLICY Article I and WEBSITE DISCLAIMER Article II. Please refer to these articles for more details. Please refer to RETURN POLICY Article IV for exceptions.
Article VI: Customer is responsible for any fees incurred by our company due to charge-backs, insufficient funds, bounced checks, and fraudulent payments, unless otherwise arranged and agreed by our company, (ex. If our company authorized a charge-back, prior to initiation by customer, and our company agreed to pay additional fees.)
SATISFACTION POLICY:
Article I: Due to the nature of many of these products we do not honor a “Satisfaction Guaranteed” policy. As many of these items are natural and/or handcrafted there may be slight variations in color, style, design, size and materials used. Images on the web-site are only representations of products; actual items received may vary slightly.
WEBSITE DISCLAIMER:
Article I: We are not responsible for misprints and miscalculations on web-site, including but not limited to: text, description, price, shipping, quantity, availability, etc. (Ex. 1000 lbs. of Grape-seed Oil is $10.00 total (misprint) or Fed-Ex Ground Shipping of 10 cases of Glass Oils Burners is $3.00 total (miscalculation).)
Article II: As many of these items are natural and/or handcrafted there may be slight variations in color, style, design, size and materials used. Images on the web-site are only representations of products; actual items received may vary slightly.
SHIPPING POLICIES & PROCEDURES:
Article I-a: All Shipping Time Quotes are estimations only. We are not responsible for variances in actual shipping time. (As may occur due to weather, delivery schedules, transport time, customs delays, etc.)
Article I-b: Due to processing time incurred by the Credit Card Processing company to transfer funds to our firm, as well as time required for packing and arranging of merchandise all orders are subject to 4-10 business days processing time in addition to actual shipping time. (Ex. Items ordered with USPS Express Shipping, for example, are not necessarily shipped out the next day and are subject to aforementioned processing time as with all orders.) Customer may inquire for options to reduce processing time, such as payment via Pay Pal, (Go to www.paypal.com for more details and to establish a free account), in some cases or Rush Processing if available. *Please Note: Payment via Postal Mail, such as company checks or money orders, do not begin processing time until payment is actually received and verified. Certain Items are subject to additional delays, please refer to SHIPPING POLICIES & PROCEDURES, Articles I-c. and I-d. for additional information.
Article I-c: Natural Items, esp. those harvested locally, including but not limited to, California White Sage, Cedar, Juniper, Pine-cones, etc. are subject to additional delays due to weather conditions, natural disasters (ex. California Wild Fires,) seasonal change, harvesting time and availability.
Article I-d: Many natural items, esp. those harvested locally, are often made-to-order, including but not limited to, California White Sage, Juniper and Cedar bundles, etc. and this may cause additional delays for harvesting, preparation and/or packaging time required.
Article II: All Shipping Calculations are estimations only, and while normally accurate, occasional miscalculations can occur. Customer is responsible for actual shipping costs of items ordered, unless otherwise specified by our company.
Article III-a: Al N’dee Al Apache’ Imports has the right to hold an item or items from shipping until actual shipping charges are paid in full. This is at the discretion of our Shipping Department.
Article III-b: At the discretion of our Shipping Department, packages may be shipped when shipping costs are under-paid by customer, if difference is minimal and customer may then be billed at a later time. Customer is financially responsible to pay difference upon receipt of items, unless otherwise arranged and agreed by our company.
Article IV: Customer is responsible for any fees incurred by our company due to package/s being refused or not picked up at time of delivery, including but not limited to additional shipping and handling fees for reshipment of item.
Article V: Changes in Shipping Method (such as upgrades) are made as a courtesy to our customers and are at the discretion of our company. Courtesy Upgrades may be made for reasons such as to reduce shipping time or if customer overpaid in shipping, etc. Customer may request that no upgrades be made to shipping at time of ordering. (Ex. “Please do not upgrade shipping, as I will be out-of-town until such and such date, and will not be present to receive items.”) Customer is not responsible for fees incurred due to Courtesy Upgrades of shipping e at our discretionse refer to SHIPPING POLICIES & PROCEDURES Articles II, III-a, III-b and IV for customer’s responsibilities in shipping costs.
Article VI: Articles lost or damaged in shipping are not the responsibility of our company and damage claims may be arranged by customer with Shipping Company, i.e. FED EX, USPS, UPS, etc. Please refer to RETURN POLICY, Article III for additional information. *
*For additional information about shipping procedures, insurance policies, and claims forms or to find your local USPS, UPS or FED-EX, please contact the shipping companies below. Tracking of packages also available on-line at the web-sites listed below, or via phone at the phone numbers listed.
USPS: 1-800-ASK-USPS, www.usps.com
UPS: 1-800-PICK-UPS, www.ups.com
FED EX: 1-800-GO-FEDEX, www.fedex.com
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